Today’s vehicles are becoming more and more sophisticated with great features which add to the safety and driving pleasure. It has been interesting to realize that many of our customers come back in several months and have basic questions about these functions or are simply unaware that these great features even exist.
This has prompted us to offer regular “get acquainted with your new car” events offered on a regular basis on evenings and weekends. These one hour classes give us an opportunity to walk through the details of various features and unlock the enjoyment you should be experiencing in your new ride. They are fast paced and fun with a little humor, refreshments and an opportunity to connect with our service team and other like minded drivers. We will show how to do some basic preventative maintenance which can add substantially to your safety and avoid unnecessary costly repairs
If you would like to take advantage of this free service just drop us and email or give us a call. You are welcome even if you purchased your Volkswagen or Audi somewhere else.
Customer Education – Forums
From time to time the Keith Cox Autobahn Team will offer forums for those in our community with special or common interest vehicles. These forums will cover topics such as performance and or preventative maintenance on particular cars.
These forums will take on two basic formats. One will be a scheduled meeting held here at our dealership and the other will be through the website allowing interactive discussion with others and our specialist.
Our goal will be to make these focused and informative. We will encourage your thoughts, ideas and experiences in the process. We can all learn from each other and pass along valuable information. These forums will also include Professionals from the topic fields and assists all of in the process of separating fact from fiction.
Several topics are already in the planning stage which includes TDI diesel operation, bio-diesel conversion and use, 1.8 Turbo performance enhancement, roof racks, trailer hitches and other sport accessories, and performance tires on Quattro and Traction Control cars.
If you have an interest in any of these forums please indicate so by clicking on the “Notify Me” button or giving us a call @360-733-2721. We will NEVER sell or give away your personal information and you may unsubscribe anytime you wish. We will give your privacy careful attention. Your ideas for future forums are greatly appreciated.
FAQS – This is a work in progress. We will edit and add as the need arises and divide them into sub categories for easy reference. This is intended to be a quick read as opposed to an exhaustive reference on any given question. Your help is actively solicited both in the questions and any answers you believe may need editing. Just click on the “comment or question” button and send your notes.
1. How often should I have my oil changed in my VW or Audi?
Because the lubricants, filters and engines have been so dramatically improved over the past several years the intervals are longer than the old standard of 3000 miles. All of the manufacturers have specific recommendations which are in each owner’s manual but the new “rule of thumb” is 5000 miles. We use good OEM filters and 100% synthetic oil which are critical factors in protecting your engine. Remember to check your oil each time you fill your car with fuel.
2. My owner’s manual calls for using premium grade fuel in my car. Do I really have to follow this advice?
The control units on all of the recent cars will automatically adjust to the octane level of the fuel you put in the car. Performance and mpg may be diminished by using a lower grade. A couple of “test tanks” of the various grades my help you determine what will work the best. Our recommendation is to follow the advice of the manufacture in this regard.
3. How often should I have my tires rotated?
Tire life can be extended by regular tire rotation by up to 25%. All wheel drive cars should have a rotation every time the car is serviced, i.e.; 5000 miles, and front wheel drive cars every other time at 10,000 miles.
4. There used to be a concern about the reliability and longevity of turbo charged engines. Is this still the case today?
There have been so many advances in “turbo technology” that this concern is really a thing of the past. Most turbochargers are cooled and lubricated in such efficient ways that they are no longer prone to overheating. Turbo charging an engine has become an economical way to achieve more horsepower from a relatively small engine while maintaining excellent mpg.
Customer Education